Marque Projects Pty Ltd ACN 165 992 174 (Marque Projects, us, we or our) owns and operates the website www.marqueprojects.com.au (Website). We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. Our Privacy Policy outlines how we collect and handle your personal information. 

 

What is personal information?
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not.

What personal information do we collect?
We collect and hold personal information that is necessary for, or related to, one or more of our services or activities; or because it is required under a relevant law or regulation.

The types of personal information that we will collect from you will depend on the nature of your interaction with us but will ordinarily include:

• if you make an enquiry, we may collect your name, title, gender, mobile phone number, email address and country of residence; 

• if you interact with us via our official social media pages, we may collect your location (e.g. your city and post code); and

• if you are interested in working with us, we may collect your full name, contact details (including address, phone number and email address), job title, passport details, employment history and education details, as well as names and contact details of referees. 

 

From time to time, you may be able to visit our Website or deal with us anonymously or by pseudonym. However, please be aware that, if you do not provide us with certain information that we request, we may not be able to provide you with the services you require.

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How do we collect personal information?
Your personal information is collected from you in variety of ways, including when you:

• sign-up for an account on and use our Website (including any third party websites or software platforms that may be linked or integrated with our Website); 

• provide feedback about our services;

• contact our team; 

• engage with us via our official social media pages, such as our Facebook, Instagram or LinkedIn account or pages;

• contact us by phone, email, post or via our Website enquiry/viewing forms;

• subscribe to receive our newsletters and other promotional materials;

• apply for employment with us; or

• form a relationship with us as a client or commercial partner.

 

We may also collect certain non-personal information when you visit or use our Website and use our services, for example, your IP address and details of your operating system or internet browser.

Do we collect personal information from third parties?

We may also collect your personal information from third parties when permitted or required by law.

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We may collect personal information from:

• someone duly authorised to act on your behalf;

• law enforcement agencies and other government entities

• third party suppliers and contractors who assist us to operate our business; and

• if you are a job applicant, recruiters or your referees.

 

Your personal information will only be collected from third parties if it unreasonable or impractical to collect that personal information from you directly. If and when we do collect personal information from third parties, we will take reasonable steps, in the circumstances, to inform you of this collection. 

Why do we collect your personal information and how do we use it?

We may collect and use your personal information for the purposes of providing you with our services and for our internal business purposes. These purposes include (but are not limited to):

• registering, setting up and managing accounts;

• processing payments;

• sending you notifications about our services, which you are using;

• responding to your questions, comments and requests and to otherwise provide client services;

• to develop and manage relationships with our clients and commercial partners; 

• assessing applications for employment;

• marketing our services and providing you with information and updates such as newsletters or offers of promotional events or opportunities that you may be interested in (such as competitions, surveys or product testing opportunities);

• the prevention of fraud and/or identifying and investigating any suspicious use of our Website;

• for our internal business and management processes, for example, to conduct research and analysis, improve our services and for accounting or auditing purposes; 

• for any other purpose to allow us to comply with our obligations under law; and 

• for any other purposes that would be reasonably expected by you.

Direct Marketing

We may use your personal information for the purposes of marketing our services or to inform you of new services, promotions or events that we believe you may be interested in. If you would like to stop receiving any of these marketing communications, you can opt out by writing to us at the contact details listed below (“Contact Details”) and informing us that you no longer wish to receive these materials. If at any time you would like to stop receiving future electronic marketing messages (such as emails or SMS), you can click the “unsubscribe” link in the electronic marketing messages we send.

Will your personal information be disclosed to third parties?

From time to time, we may disclose your personal information to third parties for the purposes of providing our services and conducting our business. These third parties may include:

• third party service and content providers, contractors, advisors and suppliers who assist us in managing our business or operating our Website, for example, business support services, webhosting service providers, payment processors, cloud storage providers, our marketing platform provider, mailing houses and delivery service providers etc;

• your next of kin or emergency contact person in the event that you are involved in an emergency situation; 

• our commercial partners;

• our professional advisors including lawyers, accountants, tax advisors and auditors;

• if you are applying for employment with us, recruiters we have engaged and/or your referees;

• law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorised by law; and

• regulatory or government bodies for the purposes of resolving customer complaints or investigations.

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If we sell or purchase any business or assets, your personal information may be disclosed to the prospective buyer/seller. If our business (or substantially all of our assets) is acquired by a third party, your personal information held by Marque Projects may be an asset which is transferred to the buyer. 

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Personal information is not disclosed ordinarily to overseas recipients. 

How do we secure and protect your personal information?

We take such steps as are reasonable in the circumstances to maintain the integrity of your personal information and to store your personal information securely to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.  

 

Although no method of transmission over the Internet or electronic storage is 100% secure, our Website implements generally accepted industry standards. 

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Data collected by Marque Projects is stored on servers in Australia. 

 

We take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for a purpose which it may be used or disclosed under the Australian Privacy Principles and we are not required by law or a court/tribunal order to retain the information.

Cookies

Our Website uses cookies. Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our Website. Therefore, when you visit our Website anonymously, for example, details are recorded about your visit, such as time and date, pages accessed and time spent on the Website, in addition to the matters described above. This information is used in an anonymous form for statistical purposes, for example, to determine how many people access a webpage on the Website. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information. 

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Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions. 

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Our Website uses Google Analytics to help us learn about who visits the Website and what pages are viewed. 

Third Party Applications

Our Website may contain links to or integrations with other websites or software platforms (Third Party Applications), which are not operated by Marque Projects. Any such Third Party Applications are not subject to this Privacy Policy or our privacy standards and procedures. Marque Projects has no control over the Third Party Applications and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Third Party Applications will be subject to the operator’s privacy policy and the terms of use and service contained within each such Third Party Application.

Accuracy and requests for access and correction of personal information

We will take reasonable steps to ensure that the information we hold about you is relevant, accurate, up-to-date and complete.

 

You can request that we provide you with access to information we hold about you or ask us to correct any personal information we hold about you that is out-of-date, incorrect, incomplete or misleading. You can contact us by submitting a request in writing to the address set out below. If we are able to, we will action your request within a reasonable time frame (usually within 30 days) following receipt of your request.

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We may decline an access or correction request in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information. 

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If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).

Complaints 
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled. 

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You may make a complaint about privacy to our Privacy Officer using the contact details set out below.

 

Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. 

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Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

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In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

 

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

Changes to our Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time. If the changes are material, we will provide you with reasonable notice before the changes take effect by, for example, publishing the changes on our Website and/or by sending a notification by email. We encourage you to review the Privacy Policy regularly for updates and amendments.  

Contact Details

If you have any questions or comments about this Privacy Policy, please contact us:

The Privacy Officer
PO Box 6448
Wetherill Park BC
NSW 1851 Australia

Email: clientservices@marqueprojects.com.au

Tel: 02 9756 1287

 

Last Updated: 2 September 2021